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Business Plan
By 2015, we will be influencing health, social care and community services both locally and nationally, through innovative approaches that make a real difference to people's lives.
STRATEGIC THEMES
Building market share by:
Underpinned by a MODERN, PERFORMANCE DRIVEN PSS
Innovation
- Identifying needs and expectations
- Creating and implementing innovative solutions
Influence
- Increasing local influence
- Building evidence to demonstrate the impact of PSS
- Using evidence of our local impact to influence nationally
To do this we need
Growth
Building market share by:
- Growing new and existing services in our current regions
- Developing our existing services into neighbouring regions
- Diversifying income streams
Excellence
- Delivering customer centred services that are appropriate for and valued by individuals, communities and funders
- Assuring the quality of PSS Services
- Ensuring efficiency; delivering value for money
Underpinned by a MODERN, PERFORMANCE DRIVEN PSS
People
- Growing our talent
- Building a high performance culture
- Becoming a great place to work
Organisation:
- Ensuring good governance
- Using resources responsibly
- Ensuring systems and processes are fit for purpose to deliver the plan
- Planning for the future
Communication:
- Raising the reputation and profile of PSS and its services
- Using internal communication to engage, inform and listen
